Background Check FAQ
Processing your own Background Check
- Make sure any background checks are carried out by National Crime Check (NCC).
- Ask NCC to send your results directly to us.
- Note: We allow some non-NCC background checks (and non-NCC VEVO) for dDriver-partners
Background Check timeframe
- Processing usually takes 1-3 business days. It can take up to 14 business days
Already have a Background Check from NCC?
- If you’re in Australia and already have your background check:
- Email us a PDF copy of your background check
*Ensure verification codes are visible
*Our specialized team will review it within 2 hours
Need to edit you Background Check or VEVO document?
- Contact NCC directly if you need to make changes
Contacting NCC
- For any issues with your check:
- Australia: Contact NCC by email at support@nationalcrimecheck.com.au or by phone at 1800 080 095
- New Zealand: Email NCC at support@nationalcrimecheck.nz or call 0800 859 855
Lodging a Background Check
If you have more questions about your background check, our live support is here to help. Chat with us using the chat option below.